RETURN POLICY

Q: Do you accept requests for returning a product that I bought from your website?

A: Yes, we do have a policy for accepting returns of products that were bought by you from our website.



Q: In how many days after receiving the products can I return the product back to you?

A: You must inform us within 7 working days from the date of delivery of the parcel that you wish to return the goods.

Please inform us at customerservice@grehom.com clearly stating your order number. You should then, return the product within 28 days from the date of delivery. We recommend that the parcel be sent via registered post. Please ensure that the product is unused, in original condition and packed in its original packaging to ensure safe arrival at our office.



Q: Is there any fee that you will deduct from the refund?

A: Ordinarily we do not deduct any money from the total amount paid by you. We process refunds only after we have received the products back from you. A full refund shall be processed provided the product is received in its original condition.

If in case the product is found to be damaged when we receive it, we reserve the right to refuse any refund. This does not affect your statutory rights.

In case of Gift Wrapping Service being used for the order that now you wish to return / cancel, the Gift Wrapping Service charge of £6.00 is non-refundable.



Q: What is the deduction for return of an undelivered parcel?

A: Our fee for this is equal to the cost of return that we pay to the courier company. There is no other charge. This charge can vary but is normally equal to the fee paid by you. If you bought your goods under a special promotion of free shipping, this charge would be equal to the value of free shipping that was included in the promotion.



Q: Will I have to pay for returning products to you, or you have a system by which you can get products collected?

A: You will have to send the products to the stated Return Address (given below) at your own cost. We recommend that you use a signed-for delivery service to ensure that the product can be tracked and traced.

If you request us to collect the parcel from your address then we shall deduct the cost of collection from the amount due for refund. This fee is normally £12 for all UK mainland collections.

Return Address:

Grehom Limited
Number 305 Solent Business Centre
343 Millbrook Road West
Southampton
SO15 0HW
England



Q: If I receive my parcel with either damaged outer packaging or damaged product , what should I do?

A: If at the time of delivery you find that the outer packaging is damaged, we request you to not accept the parcel. Our courier company will return the parcel to us and we shall ensure a replacement is sent to you, subject to availability of stock at that time. If we are unable to replace, then we shall process a full refund of your order.

If in case the outer packaging was fine but the product inside is damaged, we recommend that you put the product in its original packaging and contact us immediately at customerservice@grehom.com.