SHIPPING POLICY

Q: After I place my order, in how many days can I expect to receive it?

A: For all shipping addresses in UK mainland, expect to receive your order within 2 to 3 working days.



Q: Do you also deliver products on the weekends or bank holidays, i.e. on Saturdays and Sundays?

A: No, at this time, we are unable to arrange deliveries for weekends or bank holidays.



Q: Can I track my parcel that you have despatched for me?

A: We despatch all the parcels using couriers who have well established "track and trace" system. With this facility, we are able to track every individual parcel and inform you if the recipient was unavailable at the time of the delivery.

These tracking numbers are also sent to you via e-mail after we have despatched your order. So, you can track the progress of these parcels by using the instructions given in the e-mail.



Q: What are your shipping rates?

A: We follow a flat rate shipping fee of £4.95 per shipping address in the UK, irrespective of number of items in your basket.



Q: Do you ship outside of the UK as well?

A: Yes, we are able to ship outside UK but since we have a very wide variety of weight and size combinations, it has not been possible to give one uniform rate of shipping for destinations outside UK. In order to obtain a shipping fee quote for your destination, please send us an e-mail with the names and the quantity of each item that you desire and we would send you an electronic invoice with product price, shipping quote specific to your order.

If you already have an account with an established courier company and would like your courier company to pick up the parcel from our premises, we will be happy to hand over the parcel to your courier company but only after receiving full payment for your order. Please note that we are unable to process any refund in the event of any damage caused to the product after handing over the parcel to your courier company.

Please note that in case you decide to return the product, we shall process a refund only after receiving the products in original, resale able condition and the maximum amount of refund will not exceed the price of the product ordered, hence no shipping fee would be refunded. This policy is applicable only to orders that are shipped outside of UK mainland.



Q: What happens if I am unavailable at the time your courier company comes over for delivery?

A: Our courier company is instructed to deliver the parcel at the delivery address stated in the original order and get the receipt signed by the recipient. If the recipient is unavailable but has authorised someone else at the address to accept the delivery on their behalf, then our courier company will hand over the parcel to the authorised person.



Q: What happens if there is no one to accept delivery at the time when your courier company attempts delivery?

A: In this scenario, our courier company leaves a 'Calling Card' at your door with their contact information and a reference code. You will be required to call on the number given on the Calling Card, quote your reference number in order to appoint another date and time of delivery as per your convenience. Since we track the parcels at our end, we shall write to you if the status of your parcel is shown as "undelivered" in our system.

If you do not receive your parcel within 2 to 3 working days of receiving our shipping confirmation e-mail, please write to us at customerservice@grehom.com stating your order reference number. We shall track it for you and respond within one working day of receiving your e-mail.



Q: If I receive my parcel with either damaged outer packaging or damaged product , what should I do?

A: If at the time of delivery you find that the outer packaging is damaged, we request you to not accept the parcel. Our courier company will return the parcel to us and we shall ensure a replacement is sent to you, subject to availability of stock at that time. If we are unable to replace, then we shall process a full refund of your order.

If in case the outer packaging was fine but the product inside is damaged, we recommend that you put the product in its original packaging and contact us immediately at customerservice@grehom.com.

We recommend that you read our Returns Policy as well.

If you still have any concerns, questions or suggestions, please write to us. We reply to all correspondence within one working day of receiving it.



Q: Do you provide gift wrapping and gift message service?

A: Yes, we do offer these services. For details visit Gift Wrapping Service.



Q: Can I request a change in the Shipping Address after placing the order?

A: Yes, you can request change in the address but we will honour any such request if it is received by us within 2 hours of receiving your order. Please follow the instructions as given below:

Write to us immediately at customerservice@grehom.com

Please mention your order number, from the Order Receipt Confirmation mail

Mention the complete shipping address that you had provided at the time of placing your order and the new shipping address, where you would want us to deliver your order

Once we receive your e-mail, we will send you an e-mail confirming the change of address. In certain circumstances, we may ask you for more information before confirming change of address. Please note that change in address requests can cause delays in shipping your order.



Q: Can I request a delayed despatch for an order placed now?

A: Yes, you can request a specific date of despatch for your order. After placing your order, please send us an e-mail at customerservice@grehom.com specifying the date of despatch along with your order number. We should receive any such request within one hour of placing the order. On receipt of your request we would confirm acceptance of your instructions.

Please note that we would be unable to honour any cancellation requests for such orders once an acceptance e-mail has been sent by us, hence no amount will be refunded. While requesting a despatch date, please allow 2 to 3 working days of delivery time, same as our normal delivery policy.

Please note that we are unable to guarantee a specific date and time of delivery for any order.